Frequently asked questions

1. Choose your favourite car
Explore our digital showroom of premium vehicles. We provide high-definition imagery that highlights every detail, including any minor imperfections, so you know what to expect.

2. Online payment and documentation
Finalise your purchase and sign all necessary paperwork through our secure portal. Our team will assist you and handle all the logistics needed to register the car in your name.

3. 30-day returns
Take 30 days to test the car in your daily routine. If it doesn’t meet your requirements, we will pick it up and provide refund. It’s as simple as returning any other online order.

We procure high-quality cars from auctions, partnered dealerships, wholesale car sellers and directly from customers who sell their vehicles to Cars24. Cars sold and managed by Cars24 undergo a 300-point inspection and a thorough refurbishment process. We also provide a free PPSR certificate to prove the car has a clean title, no outstanding finance, and no history of being written off.

Yes. Every car in our inventory must pass a technical 300-point inspection. This includes roadworthy certification and a deep dive into the vehicle’s service history and background. The PPSR check further confirms the car isn’t stolen or debt-encumbered.

We want you to find the car that’s right for you. We provide all the information you need to make an educated choice. This includes a report of a 300-point inspection and a 360-degree photo gallery of the interior and exterior. While we show reportable imperfections and very minute signs of use that fall under our “Fair Wear & Tear” policy may not be individually photographed.

Our pricing strategy is data-driven and transparent, considering:

Core Specs: Brand, model, age and mileage.
Extras: Any premium factory features or aftermarket additions.
Vehicle State: Overall condition and documented imperfections.
Market Trends: Current valuation of similar models across the industry.

Our prices are “all-in”, covering stamp duty and transfer fees.

You pay the “drive-away” price. This is the total, final cost, including the car’s GST-inclusive price, all government taxes, stamp duty, and transfer registration fees.

Yes, you can view the car online through our virtual 360° tour and at our hub. This allows you to inspect every angle of the interior and exterior before making a decision.

Yes, you can test drive the car. We focus on providing an accurate digital representation of the car. If a physical test drive is essential to you, book one online at your convenience. Our 30-day return policy serves as the ultimate test drive, letting you experience the car for a full period before fully committing.

Once you’ve selected the car you want, you pay for the car online with a checkout process similar to anything else you might buy online.

Cars24 accepts direct debit, bank transfer, debit card, or credit card, as well as accepting car loans or helping you through our own car financing process.

Yes. You can apply for this directly from our website.

Once you apply for pre-approval you will see options from suitable lenders. Please note pre-approval will not affect your credit score, and most lenders settle the loan within 72 hours.

No, getting your rates doesn’t impact your credit score.

Your application will only be shared with a lender once you’ve chosen your preferred lender, submitted your final application, and it has been vetted to ensure approval confidence

When you finance a purchase through Cars24, your funds from your lender will not be scheduled to transfer until the end of your 30-day return period. If you choose to return your car during this period, your deposit will be refunded directly to you

Yes, our partners offer comprehensive insurance, which lenders require you to take out in order to finalise your loan. Our team will prompt you to take this out as part of the financing process once your approval comes through.

Absolutely! When you are exploring your finance options on the Cars24 website you are asked how you plan to use your vehicle.

If you’re using the vehicle for business use more than 50% of the time, you will be shown commercial lending options.

Lenders look at a number of factors when determining your loan eligibility, including your credit score, residency status and current employment situation.

If you aren’t eligible for any options, we’ll let you know upfront and will be transparent with you on the reason why your finance request was not approved.

While exact documentation requirements vary from lender to lender, all finance providers in Australia will require that you provide some supporting documentation before your loan can be finalised.

We will tell you upfront exactly what documentation is required, and why.

If you’re having trouble finding a particular document, you can speak to our representative who might be able to assist with alternative supporting documentation that you can provide to get your loan finalised.

We have access to Australia’s best digital lenders. These lenders have a great mix of fast application processes and competitive low rates – so it’s unlikely you’ll find a better option elsewhere.

In the unlikely event that you have found a better rate elsewhere, let us know as many of the lenders we work with will offer rate matches.

Most of our insurance partners have a 14 day cooling off period, which means you can cancel your policy at any time throughout the 7 day test drive without charge (provided you haven’t made a claim yet).

Most of the lenders Cars24 has access to provide you the flexibility to pay weekly or fortnightly – but the default repayment frequency is monthly.

If you would like to set-up fortnightly or weekly billing, you will need to ask your dedicated finance account manager directly to see if the lender you have chosen will facilitate weekly or fortnightly repayments.

3, 4, 5 or 7 year loan terms are the most commonly available.

The majority of the lenders Cars24 has access to do not charge early termination fees, which means you can pay off your loan as quickly as you like, in most cases.

The vast majority of the lenders Cars24 has access to do not have early payout fees.

If you have chosen a lender that does have early payout fees, the payout fee amount will be available to you in your Product Disclosure Statement (PDS).

If your car isn’t already covered by the manufacturer’s warranty, we cover it with a complimentary 3 month comprehensive service warranty which starts on the day we deliver your car.

You can read through the Product Disclosure Statement for more information.

If anything goes wrong with your car during the warranty period, call us on 0488 825 496, 7 days a week, 8am to 8pm.

You can also email us at warranty.au@CARS24.com

If your car is still covered by the manufacturer’s warranty we recommend starting any claim with them.

We partner with the best providers all across the country who provide quality parts and components which are covered under a quality guarantee. If one of our preferred repairers can’t be found in your area, we will work with your repairer to assess the issue before carrying out any repair work.

Yes, if you sell your car within the first 3 months, the remaining warranty can be transferred to the new owner.

More information about this is included in your Product Disclosure Document.

No, Cars24 offer a complimentary 3 months comprehensive warranty for every car that isn’t already covered by the manufacturer’s warranty.

If the manufacturer’s warranty expires during that first 3 months, we’ll cover your car up until 3 months after your car is delivered.

You can reach out to directly to the servicing department of the manufacturer.

You can also contact us and our team will guide you through the process and liaise with the manufacturer directly if needed. Our team will do their best to solve your warranty problem and ensure you’re back on the road quickly.

If the manufacturer’s warranty expires during that first 3 months, we’ll cover your car up until 3 months after your car is delivered.

We’ll pay the repair costs for Mechanical Breakdown to the Components and Parts that were originally covered by the Manufacturers Warranty except those components and parts as described under Section 11 “Exclusions” of the Product Disclosure Statement.

These details can be found in the Product Disclosure Statement which outlines what the warranty covers or excludes. Any accidental or consequential damages will not be covered under the warranty.

Yes, you can! We offer Cars24 Platinum Cover which covers your car with mechanical and electrical parts, all cost of labour and unlimited claims (up to value of vehicle at time of claim in each claim). Click here to know more about Cars24 Platinum Cover. You can purchase your preferred package during the check-out flow with cash or conveniently add it in your finance. For any specific questions, you can mail us and we would be happy to help you.

Yes, all Cars24 customers receive 3 months of complimentary Roadside Assistance. Please call the 24/7 line: 1800 422 772 in case you need to access Roadside Assistance.

Yes, all Cars24 customers receive 3 months of complimentary Roadside Assistance. Please call the 24/7 line: 1800 422 772 in case you need to access Roadside Assistance.

The warranty is only limited up to the value of the car, for example if you purchase a car for $27k you could claim up to $27K.

You will need the following: your Driver Licence at the time of purchase.

Cars24 will take care of the entire registration process for you.

We will get all the relevant documents from you during the purchase process and complete the registration and transfer with the relevant state authorities.

We charge the state government fee for ownership transfer. This will vary per state and is estimated on your drive-away price breakdown.

We take care of this as part of our integrated end-to-end service.

Within the checkout process, you’ll be provided an estimated delivery date.

Don’t worry – this is completely flexible but gives you a guide as to when you might expect your new car delivered.

We wait for funds to be received and then we initiate the delivery process.

A personal Carcierge based locally will take care of you from start to finish.

They will prepare your car for delivery, and liaise with you to confirm your delivery time slot. On the day, they’ll keep in touch to ensure you know exactly when they’ll arrive.

Yes! You’ll have to be present and show us your Driver Licence for verification.

This is a really important security requirement to ensure that your car is handed over to the right person.

Yes, you will need to present your physical Driver Licence at the time of delivery.

Your car will include all items and accessories mentioned on our website.

Additional items, such as an owner’s manual or spare keys will be included if it was present when Cars24 purchased the car.

You will also receive the sales agreement, sales contract, invoice, registration certificate, Warranty Booklet and Insurance Certificate.

Your health and safety are our highest priority. All of our cars are thoroughly cleaned before delivery.

After your car is delivered our Carcierge will sanitise and wipe down high-touch areas such as the steering wheel, gear stick and door handles.

The handover will be done from a safe distance and while our Carcierges wear a protective mask and gloves.

Our network of trusted delivery drivers and partners are able to deliver throughout Queensland, New South Wales, Victoria, and the Australian Capital Territory. Our delivery process including timing and pricing will differ based on where you live.

During the online purchase process, you’ll have the option to choose between pick-up or home delivery. Pick up is completely FREE, available at our pick up centers close to CBD in Melbourne, Sydney and Brisbane.

Our delivery service covers postcodes across Victoria, New South Wales and Queensland, including regional areas. The delivery cost will depend on your area and will be added at the time of checkout.

When you enter your post code at checkout and if your area doesn’t qualify for delivery, you can request a call-back from our team to discuss the best options and to get a quote for delivery.

We understand buying a car is a big decision and sometimes, even after researching in detail, a car just doesn’t feel right once it arrives. That’s why when you buy from Cars24, you have the liberty to change your mind. If it doesn’t meet your expectations, you can return it within 30 days of delivery and receive a refund of the amount you paid for the car.

You can drive the car for up to 30 days from the date of delivery to assess if it meets your needs.
If you decide it’s not the right fit for you, reach out to us via mail hello.au@cars24.com within 30 days of delivery to initiate the return process.

Once the return is requested, our team will arrange an inspection to check that the car is in the same condition as when it was delivered. After everything is verified, the return is processed and your refund is put through.

Refunds are usually processed within 3 to 5 business days after the return inspection is completed.

Once the car has passed the return inspection and meets all the conditions, the refund is initiated within 3 to 5 business days.

Yes. Once your return is processed, you’re welcome to choose another car from Cars24. You can return up to three cars for a full refund under the 30-Day Return policy.

All refund payments will be made electronically to the buyer’s account, irrespective of the payment mode you chose at the time of purchase.

In case an item or part is missing at the time of return, the value of that item may be deducted from the refund. Our technical team will assess and determine the deduction amount.

All cars go through detailed inspections before delivery. If you experience any issues after the 30-day return period, your car is covered under a 3-month warranty.

You’re responsible for any tolls, parking fines, or traffic infringements incurred while the car is in your possession, from the time it’s delivered to you until it’s collected by Cars24.

When you buy from Cars24, your car comes with roadside assistance for three months from the day it’s delivered. If you need help, just call 1800 422 772.

We’ll need to verify that you’re theowner of the car being traded, so we’ll need copies of:

1. The front and back of your drivers licence
2. Registration documentation for the car in your name
3. Service log books and Roadworthy Condition (RWC)if available. (These will be looked at on the day of delivery)

This list doesn’t include other documents you’ll need to provide as part of the purchase of your new car.

We do, but you’ll need to pay out the amount owing on the vehicle before we can pick up the car you’re trading in.

As long as the finance check clears before the scheduled pickup, we will accept your car as part of a tradein

We do but we’ll need to see prior Australian registration documents in your name.

The trade-in value you receive from Cars24 is valid for 3 days. The appraisal will not change as long as the information you entered was accurate.

We’ll accept the vehicle as long as:

1. You’re the registered owner of the car and have a valid copy of the registration papers
2. Your vehicle was first registered in Australia
3. Your vehicle is in a ‘roadworthy’ condition
4. It doesn’t have mechanical faults (like noticeable problems with the steering, transmission, cluth, gearbox, suspension or brakes)
5. All electrical functions are in working order
6. Its appearance or performance hasn’t been modified
7. It mileage is accurate to the best of your knowledge
8. No warning lights show on the dashboard
9. The tyres are safe and legal

We’ve priced our cars competitively and fairly based on their condition and quality. Negotiating can be a stressful process for buyers, so we believe in no haggle – no hassle to make buying our cars as streamlined as possible. That’s why we provide our best offer up front.

We’ll inspect and pick up your trade-in car at the same time and location that we deliver your new car.

If you choose to return your car within the 30-day return period, we won’t be able to return the car you traded in, as it may no longer be in our possession. In this case, we’ll provide a refund of the trade-in amount instead. Refunds are paid directly to your bank account and usually clear within 24 hours of the returned car being picked up.

A PPSR (Personal Property Securities Register) check focuses on whether there is any outstanding debt or financial interest against your vehicle, whereas a car history check is a broader check that includes PPSR along with other checks.

A car history check is a type of report that provides information about a car’s past. This could cover information like accident history, registration details, outstanding debt, stolen status, etc. This is a very important document because it helps the buyer understand the current state of the car and make a well-informed decision, while also giving the seller a credible way to showcase transparency and build trust.

Yes, you can check the car’s history using its Vehicle Identification Number (VIN) and state and year of build. Through car history, you can check registration status, odometer comparison, accidents and many more.

If you have any queries or spot discrepancies in your vehicle history report, you can email us at checkvehiclehistory@cars24.com or call us directly at +61 489 279 366

Yes, absolutely and it’s one of the best ways to build buyer confidence. Sharing a Cars24 car history report with potential buyers shows that your car has a clean and transparent history. It’s a simple way to stand out from other sellers and make your listing more trustworthy.

Some vehicle details – like make, model, engine number, colour, fuel type, odometer reading, registration status or registration expiry—may not appear in the report if they weren’t recorded or made available by the source database.

While we compile our reports using multiple trusted data providers to provide you with comprehensive information, there are times when certain information isn’t available from those third-party sources. In such cases, we include everything that has been officially recorded and verified at the time of your request.

As an owner, if your car history report shows issues, try to resolve them as early as possible. As a buyer, if you consider the problem is very crucial, like having been stolen or having multiple accidents, then it’s better to explore some other car or negotiate the deal accordingly.

Check Vehicle History generates reports normally in seconds. However, due to the large amount of data in our system, it may also take a few minutes to accumulate our reports for you. If the report is still not ready after a few minutes, do not worry! We always send requested reports to the user’s email address as soon as they are ready.

VIN or Vehicle Identification Number is a unique 17-character code. This can also be considered as a car’s ID card as this indicates the place of build, brand, engine size, serial number and other necessary details. You can find this number on the dashboard near the windshield, the driver’s side doorjamb, registration document, and insurance documents.

You can check if the car has finance owing in Australia by purchasing the Check Vehicle History Report by Cars24. You will need the vehicle’s VIN (Vehicle Identification Number) or REGO to perform the search.