Question 1

Why should I choose CARS24 to buy a car?

Accepted Answer

CARS24 is transforming the way Australia buys used cars. We know that buying a car is an important life decision, and our goal is to put our customers in total control of the purchase.

Buy your car entirely online, and complete your purchase from the comfort of your home. We’ll deliver the car right to your door for a full handover with one of our team.

Each car has passed a 300 point inspection and is quality certified by CARS24.

It’s okay to change your mind. If you don't love your car, return it within 7 days and get a 100% money-back guarantee, just like anything else you order online.

We'll help with the documentation and ownership transfer to ensure the process is as easy as possible. Each car comes with a comprehensive 3 month warranty, as close to the manufacturer warranty as possible, with unlimited claims up to the value of the car.

Question 2

Buy your car from CARS24 in 3 easy steps

Accepted Answer

1. Choose your favourite car

Browse through quality cars on our website and check out the finer details and any imperfections, which are all clearly documented in the car’s image gallery.

2. 100% online payment and documentation

Complete the full payment and documentation process online with our friendly team here to help if you need us. We take care of everything that is required to register the car in your name.

3. 7 day returns

Once the car is delivered to your door at a time and place of your choosing, you have 7 days to make sure you love it. If you don’t, simply let us know and get a 100% refund, just like anything else you order online. We’ll even come and collect it!

Question 3

Where dose CARS24 source its cars?

Accepted Answer

We procure high quality cars from auctions, partnered dealerships, wholesale car sellers and directly from customers who sell their vehicles to CARS24.

It’s important to note, we own every car we sell, so we’re responsible for the quality - giving you peace of mind.

All our cars undergo a 300 point inspection, roadworthy checks and are refurbished to the best condition possible to meet our quality standards.

We also perform a PPSR check to ensure there’s no loans outstanding on the car, and that it has not been written off. This PPSR check is provided to you free of charge.

Question 4

Are all the cars certified by CARS24?

Accepted Answer

Yes, each of our cars have passed a 300 point technical inspection and comes with roadworthy certification, checks on vehicle background and service history.

The PPSR checks if a car has been reported as stolen, written-off or if it has a registered interest against it.

Question 5

How dose CARS24 ensure the quality of their CARS?

Accepted Answer

During the 300 point inspection, our refurbishment team thoroughly inspect every part of the car and the details go into an inspection report.

At CARS24, we pride ourselves on having high refurb standards. Any imperfections which are bigger than a certain size and located in a highly visible area of the the car are worked on as a priority.

When we list the car on our website, we’ll call out in as much detail as possible, any reportable imperfections which are remaining so that you have a complete picture of the condition of the car.

As you’d expect from a second-hand car, there may be other small imperfections which come with fair wear and tear.

After the car has been refurbished, the remaining small fair wear and tear marks aren’t listed on the car’s profile page. We hold ourselves to high refurb standards and will always report any mark that we feel should be brought to your attention, in line with our refurbishment standards guide.

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