Buying a car is exciting, but it is also a big decision. It’s not unusual to sign the paperwork and have doubts if you’ve made the right decision. In South Australia, if you’ve bought a used car from a licensed dealer, you’re protected by what’s called ‘Cooling-off Rights’. These give you time to think things through before you’re fully locked into the contract.
Here’s a simple guide to how it works, plus how Cars24 makes sure you’re covered with extra car buying freedoms.
What is the cooling-off period?
When you buy a used car, or even a demo car, from a dealer in SA, you have two clear business days to change your mind. Saturdays also count as business days in these parts.
During this time:
- The car stays with the dealer.
- If you’ve traded in your old car, it stays with you until the cooling-off window closes.
At Cars24, we go one step further. Every buyer receives a 7-day return policy, so if the car doesn’t feel right, you can return it for a refund.
How do you use your cooling-off rights?
The cooling-off clause isn’t triggered automatically; you must notify the dealer in writing before the short window of time expires.
You can do this the following ways:
- In person at the dealership
- By registered post
- By email or fax
- Or by handing it to a responsible person at the dealership
Always keep a copy of the notice for your records.
What about deposits?
Dealers can ask for a deposit of up to 10% of the contract price. If you change your mind during the cooling-off period:
- The dealer can only keep 2% of the contract price or $100 (whichever is less).
- The rest must be refunded by the next clear business day.
Can you waive your rights?
Yes, you can sign a waiver form if you want to take the car right away. But:
- The waiver must be signed in front of a witness who isn’t part of the sale.
- Dealers are not allowed to pressure you into signing.
We always recommend using the cooling-off time. At Cars24, you’ll also have peace of mind knowing every car has passed a 300-point inspection and comes with a 3-month warranty.
When cooling-off doesn’t apply
Cooling-off rights don’t apply if the vehicle is:
- Brand new
- Bought at an auction
- Bought from a private seller
- Bought by another licensed dealer
Final advice
The cooling-off period is a valuable safeguard for South Australian buyers. It gives you space to rethink, review the paperwork, or double-check your budget.
And with Cars24, you’re protected even further, with a 7-day return window, thorough inspections, warranties, and home delivery. We want you to drive away happy and confident in your decision.
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