Ford Australia has issued a recall for 1,234 Mustang Mach-E vehicles built between 2023 and 2025 due to a potentially hazardous software flaw that could prevent occupants from exiting the vehicle. The issue affects both the driver’s and front passenger’s doors under specific circumstances.
What’s the defect, and why is it so serious?
A software glitch means that if the vehicle’s 12-volt battery is discharged and the doors are in the locked position, using the interior mechanical release handles to exit can trigger a malfunction. When the door is reclosed, it may remain locked, rendering both the key fob and internal/external handles useless.
This poses a significant safety hazard. In an emergency, a person could be trapped inside the car, unable to exit or be assisted, raising the risk of injury or even death.
Which vehicles are affected?
- Make: Ford
- Model: Mustang Mach-E
- Model Years: 2023–2025
- Total Units Affected: 1,234
Ford has released a complete list of affected Vehicle Identification Number (VINs). If you own a Mustang Mach-E, it’s recommended you verify whether your vehicle is part of this recall by reviewing the VIN list provided.
What should owners do now?
If your vehicle falls within the affected range, Ford Australia recommends acting without delay. Contact your preferred authorised Ford dealership to schedule a complimentary service appointment. Technicians will update the software to resolve the door locking issue at no cost to you.
This isn’t just a precaution, it’s a crucial safety repair that should be completed as soon as possible.
Need help? Here’s who to contact
Still unsure whether your Mach-E is impacted or have questions about the recall? Ford’s support team is ready to help.
- Customer Service Phone: 13 FORD (13 3673)
- Website: www.ford.com.au
This recall is being conducted under the authority of the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, Australia’s national automotive safety regulator.
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