Ford has recalled 167 vehicles, citing a SYNC software fault that may affect the rear-view camera and infotainment system. Affected Ford models include the Endure, Escape, Ranger, Mustang, and Focus, built between 2018 and 2023. If you own any of these vehicles, it’s time to check your VIN; your rear view might not be as reliable as you think.
The recall was published on August 1, 2025, under reference number REC-006401.
What are the defects, and why is it so serious?
The affected models are experiencing issues with the display of the rear-view camera, which may fail to appear while reversing or continue to display while driving. It may also lead to the infotainment system malfunctioning and showing a blank screen, an incorrect language setting, and/or a potential inability to perform software updates.
This issue may increase the risk of accidents by limiting rear visibility, disabling infotainment functions, or distracting the driver due to unexpected system malfunctions.
Which vehicles are affected?
Although only a small batch of models is included in this recall, it covers a variety of cars with the blue oval badge, including the Ford Ranger and the Ford Mustang. The details are as follows:
Models: Endure, Escape, Range, Mustang and Focus
Model Years: 2018-2023
Affected Units: 167
Recall Number: REC-006401
Campaign Number: 25S72
Ford has provided a full list of affected VINs. If you own one of these models, it’s time to check.
What should owners do now?
Owners of these affected vehicles should contact an Authorised Ford Dealer to have their vehicle rectified, free of charge. Ford will also reach out to owners of the affected vehicles in writing, requesting that they schedule an appointment.
Still unsure? Here’s who to contact
Phone: 13 FORD (13 3673)
Contact Name: Ford Customer Relationship Centre
You can also contact your preferred Ford Dealership for further information.
Have your VIN ready when you call; it’s usually found on your rego papers or visible at the base of your windshield.
This recall is being carried out under the supervision of the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, which oversees automotive safety in Australia.
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