Ford Australia has discovered that some Everest owners who responded to the October 2024 power‑window safety campaign did not receive the correct software patch during their first visit. The error means the front windows may continue to close with force even when an obstruction , such as a passenger’s hand, is detected.
| Recall element | Details |
| Models affected | Ford Everest (current generation) |
| Build period | 2022 – 2024 |
| Number of vehicles | 955 (subset of the 38,000 recalled in 2024) |
| Fault | Incorrect software installed on driver/passenger window control modules |
| Hazard | Auto‑reverse may fail, increasing risk of serious injury |
How to check if your SUV is involved
- Ford has supplied a full VIN list to the ACCC recall portal – owners can search their vehicle identification number online.
- You can also call Ford’s Customer Relationship Centre on 13 36 73 or contact any authorised Ford dealer for confirmation.
Remedy and timing
Ford dealers will reinstall the correct software free of charge. The procedure is expected to take less than an hour but must be booked in advance.
Next steps for owners
- Verify your VIN against the published list.
- Book an appointment with your preferred Ford dealership.
- Attend the workshop visit; the re‑programming will be completed at no cost.
Ford advises owners to avoid allowing children to operate the front windows until the update is carried out.
Background: Why a second recall?
The October 2024 campaign aimed to ensure Everest’s pinch protection met Australian Design Rules. Subsequent warranty checks uncovered vehicles where the software upload had not been installed correctly, necessitating this new, targeted recall.
Ford says it is now auditing all service centres to prevent a repeat and apologises for the inconvenience to customers. Here’s the official notice
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