JLR Australia has issued a recall of 270 units of the Jaguar I-Page electric performance SUV due to a fire hazard caused by a software issue that may cause the battery to overheat and catch fire.
The company has urged Jaguar I-Pace owners to book a software update as soon as possible, which will limit the charging capacity. In the meantime, the car owners are advised to keep charging below 90% and park outdoors until a permanent fix is found.
What’s the defect, and why is it so serious?
According to the official recall notice, a software problem affecting the battery system may cause cell modules in the high-voltage battery to overheat when the battery is charged to high levels. If overheating continues, it could potentially lead to a vehicle fire, and the smoke may enter the cabin.
The smoke or fire could pose a risk of serious injury, unconsciousness, or death to the vehicle occupants and other road users, such as bystanders.
Which vehicles are affected?
Make: Jaguar
Model: I-Pace
Year range: 2017–2021
Total units affected: 270
Recall number: REC-006564, REC-006565
Campaign number: H570, H571
A complete list of affected Vehicle Identification Numbers (VINs) is in these two files: REC-006564-VIN-List-1.csv (CSV, 4.43 KB) + REC-006565-VIN-List-1.csv (CSV, 657 bytes). Owners can check if their vehicle is impacted in these two lists.
Also read: Jaguar’s new electric 4-door GT enters Arctic testing
What should car owners do now?
Owners of affected vehicles should contact their local Jaguar Land Rover retailer or authorised service centre to arrange an appointment and get the software update done free of charge.
Also, as an interim solution, Jaguar Land Rover will install updated software in affected vehicles that will limit the battery charge level to below 90%, reducing the risk of overheating while engineers work on a permanent solution.
Until the software update is installed, JLR is advising owners to limit charging to a maximum of 90% and park the vehicle outdoors, away from buildings or other vehicles where possible.
Need help? Here’s who to contact
Contact: Jaguar Land Rover Australia
Contact number: 1800 625 642
Email: crcau@jaguarlandrover.com
Website: https://www.jaguar.com.au
Please have your VIN ready. You’ll find the VIN on your ownership documents or near the base of the windshield.
This recall is being overseen by Australia’s official automotive safety regulator, the Department of Infrastructure, Transport, Regional Development, Communications, Sports, and the Arts.
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