Ford has issued a recall for the Ford Transit Custom in Australia, targeting an issue with the vehicle’s digital owner’s manual. The manual may offer incorrect safety information regarding the location of child seat anchor points, airbags, seatbelts, and emergency assistance information.
Ford Transit Custom is a medium-sized commercial van. It sits in Ford’s commercial lineup between the smaller Transit Connect (available overseas) and the larger, heavy-duty Ford Transit Van.
What’s the defect, and why is it so serious?
The problem relates to incorrect information in the digital owner’s manual. It provides inaccurate guidance on the location of child seat anchor points, airbags, seatbelts, and emergency assistance information.
As a result, users may struggle to correctly locate the proper anchor points for child restraints and key safety-related components and instructions.
There is no direct safety hazard, and vehicle performance is not affected. However, the vehicle does not comply with Australian Design Rules: ADR 34/02 (for Child Restraint Anchorages and Fittings) and ADR 04/00 (for Seatbelts).
Which vehicles are affected?
Make: Ford
Model: Transit Custom
Year range: 2024-2025
Total units affected: 2,246
Recall number: REC-006591
Campaign number: 26C20
A complete list of affected Vehicle Identification Numbers (VINs) is in this file: REC-006591-VIN-List-1.csv (CSV, 41.7 KB). Owners can check if their vehicle is impacted in this list.
What should car owners do now?
Ford will contact the affected owner in writing, and they’ll be asked to visit an authorised Ford dealer. The fix involves updating the owner’s manual free of cost.
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Need help? Here’s who to contact
Contact: Ford Customer Relationship Centre
Contact number: 133 673
Email: foacust1@ford.com
Please have your VIN ready. You’ll find the VIN on your ownership documents or near the base of the windshield.
This recall is being overseen by Australia’s official automotive safety regulator, the Department of Infrastructure, Transport, Regional Development, Communications, Sports, and the Arts.
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