Key highlights
- The recall affects 4,141 Volvo EX30 and EX30 Cross Country vehicles from the 2024–2026 model years.
- Faulty front seat head restraints may move or detach during a collision, increasing the risk of serious injury or death.
- Owners will be contacted by Volvo and asked to arrange a free repair at an authorised dealership.
Volvo Car Corporation has recalled 4,141 EX30 electric SUVs in Australia over a manufacturing fault affecting the front seat head restraints. The issue could cause the head restraints to move or detach from the seats during a collision, increasing the risk of serious injury or death to vehicle occupants.
Published on 19 October 2026, the recall is listed under recall number REC-006745 and campaign number R10396. It covers the Volvo EX30 from the 2024–2026 model years and the 2026 Volvo EX30 Cross Country.
According to the official Australian vehicle recall notice, the front seat head restraints may not have been manufactured to the required specifications. Volvo will contact affected owners to arrange the necessary repair free of charge.
What’s the defect, and why is it so serious?
The recall concerns the front seat head restraints fitted to affected Volvo EX30 and EX30 Cross Country vehicles. These components may not meet manufacturing specifications, potentially allowing them to move or detach from the seats during a collision.
Head restraints help support the head and neck during certain types of impacts and are an important part of occupant protection. If a head restraint moves out of position or detaches during a crash, it may not provide the intended level of protection, increasing the risk of serious injury.
The recall notice warns that the defect could result in serious injury or death to vehicle occupants. However, it does not state that every affected vehicle will experience the issue.
Owners of vehicles included in the recall should arrange the required repair through an authorised Volvo dealership. The repair will be carried out free of charge.
Which Volvo EX30 models are affected?
Make: Volvo
Models: EX30 and EX30 Cross Country
Model years: 2024–2026
Affected vehicles: 4,141
Variants: All variants within the applicable model range
Recall number: REC-006745
Campaign number: R10396
Recall publication date: 19 October 2026
The recall covers 4,141 vehicles, including Volvo EX30 models from the 2024–2026 model years and the 2026 EX30 Cross Country. All variants within the specified model range are covered by the recall.
Owners can check the official VIN list to confirm whether their vehicle is affected. The vehicle identification number (VIN) can be used to identify individual vehicles included in the campaign.
If you own a Volvo EX30 or EX30 Cross Country from the applicable model years, checking the VIN list is recommended even if you have not experienced any issues with the front seat head restraints.
What should Volvo EX30 owners do?
Owners of affected vehicles will be contacted in writing by Volvo and asked to schedule an appointment with an authorised Volvo dealership.
The required repair will be completed free of charge. Owners should check their vehicle’s VIN against the official recall list and contact their dealership to confirm eligibility and arrange the repair.
If you have not received a recall notification but believe your vehicle may be affected, contact Volvo Car Australia Customer Care for confirmation. Do not assume the vehicle is unaffected simply because the head restraints appear to be functioning normally.
Need help? Here’s who to contact
Contact: Volvo Car Australia Customer Care
Phone: 1300 787 802
Email: owners.australia@volvocars.com
Website: Volvo Australia
Recall number: REC-006745
Campaign number: R10396
Volvo EX30 and EX30 Cross Country owners can contact Volvo Car Australia Customer Care for further information about the recall, VIN eligibility and the free repair.
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