Question 1

What is the process to sell my car?

Accepted Answer

For selling outright: Selling your car begins by providing detailed information about the car and its current condition to receive an valuation valid for 7 days. Following this, you can seamlessly schedule an inspection at a time that suits you best. After the inspection, simply share your payment details with us, and rest assured, the funds will be transferred a day before the scheduled pickup of your car, ensuring a smooth and efficient transaction.

For trade-in: Enter your car details to receive an offer valid for 7 days. Once you've selected the new car you'd like to purchase, get your trade-in valuation as the price off on your new car. Following the inspection of your used car, whether through photos or in person, both parties will engage in the mutual signing of the contract. To add to the convenience, your trade-in vehicle will be efficiently picked up at the time of your new car's delivery, marking the completion of a hassle-free trade-in process.

Question 2

How much time will it take to sell my car with Cars24?

Accepted Answer

The selling process is online and can even be done in 2 days. The timeline for selling your car is contingent on factors such as the availability of inspection slots, necessary paperwork, mutual signing of contracts, and your current location.

Question 3

How can I trade or exchange my car?

Accepted Answer

Simply add your car details to receive an trade-in value of your car. The offer will be valid for 7 days. Once you've selected the car you wish to purchase, leverage your trade-in valuation as a price deduction on your new vehicle. Following the inspection of your used car through photos or in person, both parties will mutually sign the contract. Your trade-in car will be picked up conveniently at the time of the next car's delivery.

Question 4

Can I sell my car at Cars24?

Accepted Answer

We purchase all cars that meet our acceptance policy criteria. You'll be provided an option to sell or trade-in your car.

Question 5

What is the best way to sell my car?

Accepted Answer

Selling your cars at the best prices demands patience, honesty and commitment. Along with the knowledge of your car and its worth, insights into market trends are also an important factor in getting the best prices. If you are short on time, you can check the value of your car through the Cars24 online car valuation calculator. You can study the market trends regarding price and demand on our blog. Once you have a good idea of the worth of your car and market insights and you are happy with the quote Cars24 has offered you, book an inspection online at your selected date and time slot.

Question 6

When will Cars24 collect my car?

Accepted Answer

After the inspection is completed, selling your car becomes easy. If all the necessary paperwork is in order, and both parties have mutually signed the contracts, you can then confirm your preferred date for the pickup of your car.

Question 7

Can I get the market value of my car online?

Accepted Answer

Yes! You can use an online car valuation calculator to get a close approximation of the market value of your car. You will be required to enter the required details related to your car model, make, mileage, and details of physical condition, number of keys, damage, imperfections, etc. Cars24 offers you a Used Car Online Calculator to find the value of your car online.

Question 8

Is there any fee associated with the car valuation?

Accepted Answer

Cars24 provides an entirely free of cost and seamless online car valuation.

Question 9

Will Cars24 honour the purchase price?

Accepted Answer

The car valuation is valid for 7 days. The offered price will not change as long as the information you have provided is accurate at the time of our inspection of your car. We'll accept the vehicle as long as: you're the registered owner of the car and have a valid copy of the registration papers Your vehicle was first registered in Australia Your vehicle is overall in good condition. Your vehicle has never been written off or has had any major accidents it doesn't have mechanical faults (like noticeable problems with the steering, transmission, clutch, gearbox, suspension or brakes). All electrical functions are in working order Its appearance or performance hasn't been modified Its mileage is accurate to the best of your knowledge, no warning lights show on the dashboard, no hail or corrosion on the exterior of the vehicle, the tyres are safe and legal. We do not accept cars that have no service history. A final decision on cars with partial service history will be made at the time of the virtual inspection.

Question 10

Why is my car only eligible for a trade-in?

Accepted Answer

According to our acceptance policy, and considering factors such as the make, model, and year of your car, we can accommodate certain cars only as a trade-in.

Question 11

How does Cars24 determine the car valuation?

Accepted Answer

There are different methods you can use to evaluate the price of your used car. For example, you can go through classified ads, read consumer reports, survey reports of car dealers and reports published by automobile companies. However, primarily, there are two ways to determine the market value of a second-hand car. One is the traditional method of visiting car dealers door-to-door and getting different price estimates based on manual evaluation of the car. The second method is using an online car valuation calculator to determine the overall market value of the car and then visiting selected car dealers to get the best rates. Cars24 offers a highly sophisticated online calculator for the valuation of used cars.

Question 12

Do I need to get an appointment for an online valuation of my car?

Accepted Answer

The Online Calculator for car valuation developed by Cars24 is hassle-free and does not require any prior appointment. All you need is to spare a few minutes, and you will get an estimate of the market value of your used car.

Question 13

Will you price match or negotiate on my vehicle value?

Accepted Answer

Selling a car is not easy, and we understand that. We work on a no-haggle, no-hassle approach and offer a fair price after a car valuation, keeping in line with overall market trends. Please note that any major imperfections on the vehicle will be reviewed and assessed at the time of the virtual inspection, as we are unable to assess the condition of a vehicle based only on images. If the car does not meet our overall good condition requirements, we will let you know upfront.

Question 14

How do you conduct the car inspection?

Accepted Answer

The pre-purchase car inspection will be carried out and documented. To ensure a seamless process, kindly download the app from the App Store or Play Store on your mobile phone or tablet device before the scheduled inspection.

Question 15

Do I have the option to reschedule my inspection appointment before I sell my car?

Accepted Answer

To reschedule the appointment for your car inspection, please contact us at 0482091942 (Mon-Sat, 08:00 AM-6:30 PM)

Question 16

What all things should I keep in mind before joining the video inspection call?

Accepted Answer

During your car inspection, kindly ensure that the vehicle is parked in a well-lit area with an unobstructed view of all sides. It's crucial to maintain a stable internet connection for the virtual inspection to proceed seamlessly. When presenting the car to the inspector, please use the rear camera mode (not selfie mode) for optimal visibility. Additionally, keep the registration certificate, service history logs and driver's licence handy for reference during the inspection.

Question 17

Do I need to be present during the inspection or can my friend/relative get the inspection done on my behalf?

Accepted Answer

For the inspection, it is required that the registered owner of the vehicle be present. If the registered owner cannot attend, we can arrange a brief second video call (5-10 minutes) to verify their identity.

Question 18

Can I opt for a physical inspection instead of a virtual one to sell my car?

Accepted Answer

Yes, we offer both physical and virtual inspections.

Question 19

How can I book an appointment for a video call inspection to sell my car?

Accepted Answer

Once you have received your valuation, proceed to book a preferred inspection slot on the website, or you can give us a call on 0482091942 (Mon-Sat, 08:00 AM-6:30 PM)

Question 20

Are there any inspection charges before I sell my car?

Accepted Answer

Cars24 offers an inspection entirely free of cost.

Question 21

How long will the inspection take?

Accepted Answer

The entire car inspection process typically takes between 30 to 45 minutes.

Question 22

Will my car price change post-inspection?

Accepted Answer

If the condition and/or details of the car differ from the information provided by you, as compared to our observations during the inspection, there is a possibility that the initially quoted price may be subject to adjustment.

Question 23

What paperwork do I need to sell my car?

Accepted Answer

We'll need the registration certificate, the owner's driver's license, and a payout letter if applicable.

Question 24

Do I need to organise a Roadworthy Certificate/ Safety Certificate if I sell my car to Cars24?

Accepted Answer

No, we don't need a Roadworthy certificate or Safety certificate as we are a dealership.

Question 25

If I proceed to sell my car with Cars24, who will manage the transfer of the vehicle registration?

Accepted Answer

We have a dedicated registration team at Cars24, and they will manage the transfer of vehicle registration with the Transport Authority in your state. The registration is normally transferred within 4 - 5 business days of the vehicle being picked up, but this can vary depending on the processing time frame at Service NSW, VicRoads & QLD TMR.

Question 26

How will you pay me for my car?

Accepted Answer

At Cars24, we only make payments via a bank transfer for both the initial deposit and the balance payment. We don't take or give cash for cars.

Question 27

How long does payment take once all the documents have been submitted?

Accepted Answer

After the inspection, once the contract is successfully accepted from your end, a deposit amount will be promptly processed within two business days following the mutual signing of the contract. Subsequently, a vehicle pickup will be scheduled. The remaining balance payment is made one day prior to the scheduled pickup of your vehicle.

Question 28

Can I sell my car if it’s under finance?

Accepted Answer

Yes, we do buy cars with outstanding finance. As per the finance payout letter, we will pay the amount owing to the financier. The difference between the amount paid to the financier and our purchase price will be paid to you. If the amount outstanding to the financier exceeds the vehicle's purchase price, we will request that you pay the difference and share a payment confirmation with us before the contract is sent to you.

Question 29

Can I sell my car if it’s unregistered?

Accepted Answer

Cars24 purchases an unregistered car, provided that there is a prior Australian registration document in your name.

Question 30

Can I sell my car with a personalised number plate?

Accepted Answer

Yes, we do inspect cars with personalised registration plates. If we are proceeding with the purchase of your car, you will need to visit your local Transport Authority Office (Service NSW, VicRoads, QLD TMR) to swap your personalised registration plates to regular registration plates before the balance payment is made and the car is picked up.

Question 31

Where are you located in Australia?

Accepted Answer

Cars24 is an online dealership and provides end-to-end car purchase, trade-in and selling your car in NSW, VIC and QLD. We have now also started our operations in SA and ACT.

Question 32

What is the build year and where do I find it?

Accepted Answer

This refers to the manufacturing year of the car, typically indicated on the driver or passenger side door.

Question 33

Are there any pickup charges if I sell my car?

Accepted Answer

Pickup charges may apply based on your location.

Question 34

Is Cars24 a registered company in Australia?

Accepted Answer

We are a limited liability company registered in Australia with ACN 645 541 920. Our registered office is at Australia Square, Level 33, 264 George Street, Sydney, NSW 2000.

Question 35

The form didn’t show a value. What should I do?

Accepted Answer

Check the rego or VIN, make sure QLD is selected and fix any wrong details. If the lookup still misses, choose the make by hand where that option appears. Not every car will receive an initial online valuation. No result does not mean the car has been approved or refused.

Question 36

Can I get an instant quote if I sell my car in Caboolture?

Accepted Answer

You may see an initial online valuation after entering the required details. “Instant quote” is common seller wording, but that first number is not a final price or a promise to buy. If both sides go ahead, the signed Purchase Agreement and Cover Sheet record the Total Purchase Price.

Question 37

Can I start selling my car online in Caboolture?

Accepted Answer

Yes, you can begin by entering the rego or VIN and selecting QLD. This guide to selling a car online in Australia provides more background. The full sale may still involve an inspection, document checks, signing and handover. An inspection may be physical or virtual.

Question 38

Can I say no after the inspection?

Accepted Answer

The first number is not an instant offer for your car in Caboolture, and it does not lock you in. If the inspection leads to a post-inspection amount, you can decline it before signing the Purchase Agreement. After you sign, any right to cancel depends on the contract.

Question 39

Is pickup available in Morayfield, Burpengary or elsewhere in Moreton Bay?

Accepted Answer

Cars24’s public pages do not confirm service for every address in Caboolture or the wider Moreton Bay area. Before relying on collection, ask whether you’ll need to travel, where the inspection and handover will happen, whether pickup is available and whether a collection fee applies.

Question 40

Can I sell a car that still has finance owing?

Accepted Answer

Tell the team before inspection and ask your lender for a current payout statement. A PPSR vehicle search may show that a lender has an interest in the car, but it won’t show the exact balance. With your authority, some or all of the Total Purchase Price may be paid to the lender. The procedure may differ if the payout is higher than the agreed price.

Question 41

Will an older car, high kilometres or a missing spare key stop the sale?

Accepted Answer

These details can affect the assessment, but they don’t tell you the outcome by themselves. Read more about how kilometres and service history can affect a car. Also disclose missing keys, damage, modifications, expired or interstate rego and any write-off history. The full vehicle eligibility rules are not publicly listed.

Question 42

If I sell my car in Caboolture through Cars24 Australia, who buys it?

Accepted Answer

For an outright sale, Cars24 is the intended buyer under the Purchase Agreement. It is not a dealer-bidding network, and you don’t need to buy another car. The sale goes ahead only if the vehicle meets the relevant requirements, both sides agree, and the required documents are signed.

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